If this is your first 'adventure' on the Internet, and you're not sure exactly how
everything quite fits together, then don't worry, you're not alone, we're here to help
you.
- We have filled this section of the website with handy hints, tips and free downloads to
help you get started on the Web trouble free.
-You'll find the latest versions of software to and easy to understand instructions on how to set them up.
-We have a great FAQ (Frequently Asked Questions) section which might answer some of your
queries, and we've introduced two bulletins covering technical and everyday Internet
issues.
-Should you have any specific technical queries about using Oceanfree.net, you can also
ring our Technical Support Service on 1550 923 555. Calls are charged at 73c
Modem Hijacking / Trojan Progam Advice
We would like to bring to the attention all our online customers the possibility of being
subjected to a global internet problem which may result in your modem connection being
redirected to an international number which will result in higher telephone charges.
We would ask all of our internet customers to be vigilant and ensure that any prompts they
may receive while browsing are carefully examined as they may contain very small print
stating that access to the intended site may result in an international/premium rate
number being redialled.
It has also been noted that in some cases no notification is given to the user and once
the site is accessed the international number is downloaded to your modem automatically
and for each minute thereafter you may be charged an international call rate which could
be in extreme cases be anything up to 5 euro per minute. These 'Trojan programs' are
self-executing files can only be installed with the users agreement. But most often the
user doesn't realise they installed the new dialler settings.
Some programs could result in the following:
May be programmed to never time-out
May be programed to re-dial the foriegn ISP in the background
Whilst Esat BT will do everything in its power to protect its customers from such
occurrences, ie restricting access to such numbers when they are made apparent, we would
offer the following guidelines when connect to the internet:
Be vigilant at all times for signs of redirecting on certain sites
Regular updating of your dialler and browser with IOL, or Oceanfree.net
Monitor phone bills - report charges to your (old) ISP and they can re-connect you
Read the small print before you enter any site you are unsure about
Listen out for modem redialling & be wary of auto-connect options in your browser
settings - Preferably click a 'connect', or 'accept' button in your dialler, before
connecting
Check the dial up number on your connection each time you revisit the internet
Ensure you select a reasonable 'inactive' time-out period in your dialler settings -
E.g. 15 minutes
Check all CDs in magazines and new PCs to ensure they are local operators. Even
Microsoft and AOL can be responsible for distribution of international diallers.
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