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How do I get oceanfree software?
You can collect a free oceanfree.net CD-ROM from:
-Your local ESB Shop
-Any Texaco service station
Alternatively, if you are using an existing Internet Service Provider (ISP), you can
download a free copy of the software here on the oceanfree.net site.
At what speed will I connect to the Internet?
Connection speeds are measured in kilobits per second (kbit/s). Depending on your
telephone line and hardware, you can connect at speeds between 14.4 kbit/s and 64 kbit/s.
If you have a normal telephone line (i.e. an analogue line), the fastest modems offered
can run at up to 56 kbit/s.
What should I do if I cannot connect to oceanfree.net?
One of the most common reasons for someone having difficulty with installation or
connection is that their telephone is not forwarding Calling Line Identification (CLI).
The majority of customers in Ireland using eircom telephone lines will present CLI, except
those that have requested to be ex-directory and in this instance CLI is suppressed.
Please contact your phone service provider to have the CLI suppression lifted permanently.
If this advice does not help you to connect and none of the other Frequently Asked
Questions provide the answer you are looking for, you can call our Technical Helpdesk on 1550 932 555. Calls are charged at IR58p per minute. The lines are open 7 days a week from 8am until 12 midnight. The Technical Helpdesk will
help you get connected to oceanfree.net if you are experiencing difficulties, but will not
be able to help you with other Internet-related queries.
What is CLI and why is it necessary?
CLI stands for "Calling Line Identification" and it is this facility which
allows network equipment to identify authorised users. oceanfree.net uses CLI to create an
audit trail of calls to the service as a security measure. All eircom phone lines send CLI
unless a request has been made to withhold this information. If you have requested eircom
to provide a permanent "number withhold" option then oceanfree.net will not work
from your phone line unless you request this facility to be removed. You should contact
eircom for advice.
I have 'number withhold' as an option on my phone line - can I still use oceanfree.net?
-Yes, you can solve this problem in a couple of ways. You can remove the facility on a
permanent basis, by calling your telephone supplier. Otherwise, you can manually update
your oceanfree.net software to remove the facility on a "per call" basis.
-Go to your desktop startup screen and double click on the 'My Computer' icon
-Double click on "Dial-up Networking" (If the "Make New Connection"
window comes up then simply press "Cancel").
-Double click on the oceanfree icon. A "Connect to" box will be displayed.
-Single click on the "Dial Properties" button and a new window called
"Dialing Properties" will be displayed.
-Go to the "How do I dial from this location" field. Insert "142,,"
into the "To access an outside line, first dial" box (note that you must include
the two commas).
-Repeat this information in the "for long distance" box.
-The number displayed should now read "142,, ******".
-Click on the "OK" button.
-Press "Cancel" buttons until you have returned to your desktop startup screen.
-Click on the oceanfree icon and you should now be able to access oceanfree.net
What is the dial in number for oceanfree.net?
The dial in number for oceanfree.net is dependent on where you are calling from. Once you
have loaded the software, select where you are calling from and this will then
automatically generate an icon for dialling.
Can I use oceanfree.net from overseas or Northern Ireland?
No - you can only access oceanfree.net from the Republic of Ireland.
What do I do if I download the software and I'm having trouble?
The Technical Helpdesk is there to help you get online with oceanfree.net where you cannot
find the answers amongst these frequently asked questions. The number is 1550 923 555. Calls are charged at IR58p per minute and the lines are open 7 days a week from 8am until 12 midnight to answer your queries on
getting online with oceanfree.net.
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