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5. How do I get further help? |
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How do I contact the Helpdesk?
The Technical Helpdesk number is 1550 923 555. Calls are charged at 74c per minute. Our opening hours are as follows:
Monday - Friday: 09:00am - 9:00pm
Saturday: 09:00am -
6:00pm
Sunday: 09:30am - 6:00pm
Bank Holiday: 10:00am - 7:00pm
How much does it cost?
Calls cost 74c per minute.
If I have any complaints about the service where should I send them?
Any complaints about the services should be sent in writing to:
The Customer Service Manager,
Grand Canal Plaza,
Upper Grand Canal Street,
Dublin 4.
What should I do if I cannot connect to oceanfree.net?
One of the most common reasons for someone having difficulty with installation or
connection is that their telephone is not forwarding Calling Line Identification (CLI).
The majority of customers in Ireland using eircom telephone lines will present CLI, except
those that have requested to be ex-directory and in this instance CLI is suppressed.
Please contact your phone service provider to have the CLI suppression lifted permanently.
If this advice does not help you to connect and none of the other Frequently Asked
Questions provide the answer you are looking for, you can call our Technical Helpdesk on 1550 923 555. Calls are charged at 74c per minute. The lines are open Monday - Friday: 09:00am - 10:00pm, Saturday:09:00am - 6:00pm; Sunday:09:30am - 6:00pm;
Bank Holiday:10:00am - 7:00pm. The Technical Helpdesk will help you get connected to oceanfree.net if you are
experiencing difficulties, but will not be able to help you with other Internet related
queries.
What do I do if I download the software and I'm having trouble?
The Technical Helpdesk is there to help you get online with oceanfree.net where you cannot
find the answers amongst these frequently asked questions. The number is 1550 923 555. Calls are charged at 74c per minute and the lines are open Monday - Friday: 09:00am - 10:00pm, Saturday:09:00am - 6:00pm; Sunday:09:30am - 6:00pm;
Bank Holiday:10:00am - 7:00pm to answer your queries on getting online with oceanfree.net.
What do I do if there is a query over the cost of a call to the helpdesk?
Esat Fusion does not bill the customer for calling the Technical Support Helpdesk. All
bills are produced by your local telephone service provider, usually eircom. Queries over
billing should therefore be directed to this source.
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