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5. How
do I get further help?
How
do I contact the Helpdesk?
The Technical Helpdesk number is 1550 923 555. Calls are charged
at IR58p per minute. Our opening hours are 7 days with the following
hours:
Monday
- Friday: 09:00am - 22:00pm
Saturday
& Sunday: 09:00am - 18:00pm
How
much does it cost?
Calls cost IR58p per minute.
If
I have any complaints about the service where should I send them?
Any complaints about the services should be sent in writing to:
The Customer Service Manager,
Grand Canal Plaza,
Upper Grand Canal Street,
Dublin 4.
What
should I do if I cannot connect to oceanfree.net?
One of the most common reasons for someone having difficulty with
installation or connection is that their telephone is not forwarding
Calling Line Identification (CLI). The majority of customers in
Ireland using eircom telephone lines will present CLI, except those
that have requested to be ex-directory and in this instance CLI
is suppressed. Please contact your phone service provider to have
the CLI suppression lifted permanently. If this advice does not
help you to connect and none of the other Frequently Asked Questions
provide the answer you are looking for, you can call our Technical
Helpdesk on 1550 923 555. Calls are charged at IR58p per minute.
The lines are open 7 days a week from 8am until 12 midnight. The
Technical Helpdesk will help you get connected to oceanfree.net
if you are experiencing difficulties, but will not be able to help
you with other Internet related queries.
What
do I do if I download the software and I'm having trouble?
The Technical Helpdesk is there to help you get online with oceanfree.net
where you cannot find the answers amongst these frequently asked
questions. The number is 1550 923 555. Calls are charged at IR58p
per minute and the lines are open 7 days a week from 8am until
12 midnight to answer your queries on getting online with oceanfree.net.
What
do I do if there is a query over the cost of a call to the helpdesk?
Esat Fusion does not bill the customer for calling the Technical
Support Helpdesk. All bills are produced by your local telephone
service provider, usually eircom. Queries over billing should therefore
be directed to this source.
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